❓ Frequently Asked Questions
Answers to all your questions about i8988
From opening an account to withdrawing funds, bonuses to security — this page has complete answers to the most common questions from Bangladeshi players.
i8988 is a reliable online casino and betting platform for players in Bangladesh. We know that both new and experienced players can have many questions. Below, you will find detailed answers to more than 20 questions organised into five categories. If you cannot find your answer here, our 24/7 Bengali live chat support is always available.
Account and Registration
Account and Registration
To open an account at i8988, you need your full name, email address, mobile number, and date of birth. Choose a strong password for security. Once registration is complete, you may need to submit a copy of your national ID card or passport for identity verification.
i8988 is for people aged 21 and above only. You must confirm this requirement when creating an account. Accounts belonging to underage individuals will be closed immediately and any deposited funds will be returned.
Click the "Forgot Password?" option on the login page. A recovery link will be sent to your registered email address. Click the link to set a new password. If you have trouble, contact us at [email protected] or via live chat.
No, only one account per person is allowed at i8988. Creating multiple accounts will result in them being cancelled and you may lose access to bonus benefits. This rule is strictly enforced to ensure fair and safe gaming.
Deposits and Withdrawals
Deposits and Withdrawals
Depositing from bKash to i8988 is usually instant. In most cases, the funds are added to your i8988 balance within a few minutes. If there is a delay due to network issues, let us know via live chat and it will be resolved quickly.
The minimum deposit amount at i8988 is ৳100. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can get started easily even with a small amount and enjoy all types of games.
Withdrawals from i8988 are generally processed within 1 hour. Whether you use Nagad, bKash, Rocket, or Upay, you will receive your funds quickly. The minimum withdrawal amount is ৳500. There should be no delay as long as your account details are correct.
Yes, withdrawing via Nagad is completely safe. i8988 uses SSL encryption technology to keep all transactions secure. If your Nagad number is registered on your account, withdrawal requests are verified and approved quickly.
i8988 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction fees — these are governed by the respective service's own policies.
Bank transfers may take a bit longer than mobile banking, as the clearing process depends on bank working hours. You can transfer from any bank — Dutch-Bangla, BRAC, City, or Islami Bank. Sharing the transfer reference via live chat after depositing will speed up the process.
Games and How to Play
Games and How to Play
To bet on BPL matches, log in to i8988 and go to the Cricket section. You can place bets both before the match starts and during live play. Various betting markets are available — match result, wickets, runs, and more. Review the terms and odds for each bet beforehand.
RTP stands for Return to Player — it is a figure that shows what percentage of total bets a game pays back as winnings over the long term. Games with a higher RTP may be comparatively better for players. However, RTP is a theoretical average — the result of each spin is random.
Yes, you can play games with real dealers in the live casino section at i8988. Enjoy live table games from leading providers like Evolution Gaming and Ezugi. You can play directly in your browser from a smartphone or computer — no app download required.
i8988 is fully mobile-friendly. The site runs smoothly in the browser of any Android or iOS smartphone. All games, deposits, withdrawals, and live support are easily accessible on mobile. No separate app installation is needed.
All game outcomes at i8988 are determined by Random Number Generator (RNG) technology, which is completely unbiased and verifiable. Internationally recognised game providers such as Pragmatic Play, PG Soft, and JILI conduct their own audits of their games. i8988 works with these providers to ensure fair gaming.
Bonuses and Promotions
Bonuses and Promotions
When you make your first deposit at i8988, you will receive a 100% welcome bonus — up to ৳8,000. That means if you deposit ৳8,000, you can start playing with a total of ৳16,000. A 15x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the condition that specifies how many times you must bet before you can withdraw winnings from a bonus. The welcome bonus at i8988 has a wagering requirement of 15x — meaning you need to bet 15 times the bonus amount before withdrawing winnings from it. This is quite reasonable by industry standards.
i8988 has four VIP levels — Bronze, Silver, Gold, and Platinum. You can move up step by step through regular play. Weekly cashback goes up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum.
All promotional offers from i8988 are available in the Promotions section of the site. Special offers come out for occasions like Eid, Pohela Boishakh, or the World Cup. Keep an eye on the site for regular updates, or ask us directly via live chat.
The i8988 VIP cashback program runs on a weekly basis. Each week, eligible players receive cashback credited to their account. The higher your VIP level, the higher the cashback rate — Platinum members receive up to 1.2%.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, i8988 is a safe and reliable platform. The site uses SSL encryption technology to keep your personal information and financial transactions secure. Identity verification processes and regular system reviews are carried out to ensure fair play.
i8988 places the highest importance on responsible gaming. Contact us via live chat or at [email protected] to request a temporary break or self-exclusion. Steps will be taken to set deposit limits or temporarily close your account as per your request.
i8988 customer support is available in Bengali 24 hours a day, 7 days a week. The fastest help is available through live chat. You can also reach us by email: [email protected].
If you notice that you are spending more than your budget, playing repeatedly to recover losses, or that your family life or work is being affected — you should seek help. On the i8988 Responsible Gaming page you will find self-assessment information and ways to get help. Our support team is always here for you.
i8988 strictly follows a 21+ age policy. Age is verified at the time of registration, and identity documents may be requested for further verification of suspicious accounts. If you suspect someone is operating an account on behalf of a minor, please notify us immediately at [email protected].
Still have questions? Contact support
Our Bengali live chat team is ready 24/7 to answer any of your questions. Our goal is to ensure your experience at i8988 is always safe and enjoyable.
24/7 Bengali Support
Our live chat support is always by your side for any issue or question. Get help quickly, easily, and in Bengali.
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For more information, see: About Us | Responsible Gaming | Terms & Conditions